Returns and Exchanges
SALE PURCHASES
SALE PURCHASES ARE NOT REFUNDABLE OR EXCHANGEABLE UNDER ANY CIRCUMSTANCES!
All other purchases
We have a 30-day return and exchange policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return or exchange, you can contact us at hello@scrubberduck.com.au. If your return or exchange is accepted, we will instruct you on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@scrubberduck.com.au.
Exchanges and Returns
You will be responsible for postage on returns or exchanges.
We will notify you once we’ve received and inspected your return or exchange package, and let you know if the refund or exchange is approved or not.
If your exchange is approved, it will be processed by one of our team members.
If your refund is approved, it will be automatically processed to your original payment method. Please note it can take up to 7-10 business days for the money to appear in your account.
Shipping fees are not refundable under any circumstances for any refunds or exchanges.